Frequently asked questions
Order & Shipping
It depends on where you are. All orders are processed within 1-5 business days, excluding weekends or holidays. It will then take another 3-7 business days for your items to arrive.
If we are experiencing a high volume of orders, the processing of orders may be delayed.
If you need to make changes to your order regarding the items in your order, you must contact us as soon as possible and we will do our best to accommodate your request.
Unfortunately, we can’t change your delivery address after your order has been placed.
If you need to cancel your orders, you must contact us as soon as possible and we will do our best to accommodate your request.
Please note that only orders placed with free, standard shipping can be canceled. Orders placed with an expedited shipping option are processed immediately to ensure swift delivery.
We offer free domestic shipping for all orders over $120.
Once your package is marked as delivered by our shipping carrier and proof of delivery is provided, we consider the order fulfilled.
If you’re unable to locate your package after it has been marked delivered, we kindly ask that you do the following:
1. Check around your delivery location – sometimes carriers leave packages at side doors, porches, or with neighbors.
2. Contact FedEx/USPS directly with your tracking number to file a claim or request further details.
Unfortunately, once proof of delivery is confirmed, we are unable track the location of the products, as the responsibility for locating the package shifts to the carrier.
We appreciate your understanding and are happy to assist with any documentation needed to support your claim with shipping carrier.
Return & ExchangeS
We are only able to accept returns for a refund or exchange on orders within 30 days of delivery. Returns must be in new condition, and we ask that they be returned in their original, intact packaging (including for apparel and accessories). We are only able to accept returns for orders purchased directly from us.
Please note that expedited shipping costs on the original outbound order will not be refunded in the case of returns or exchanges.
To submit a return request, please click here.
We offer free return shipping for eligible returns.
Return shipping labels are provided for eligible returns after a return request has been successfully submitted.
We are not able to schedule a pickup for your return. Please drop off the packages at your closest FedEx/USPS locations.
First you will need to submit a return request here.
Please note that not all items are exchangeable – if yours is eligible, you will be able to select ‘exchange’. We allow for exchanges for a different size or color of the same model as originally purchased. The new size and color must be in stock to be able to proceed with the exchange.
We’ll provide a prepaid return shipping label for the return once the exchange request has been completed. Once we receive the original product back at the warehouse and they are able to check it in, your new exchange item will be processed for shipment. When the exchange order ships, you will receive an email with tracking information.
REFUNDS
Your refund will be issued after our warehouse team has received your return and checked in and verified the items. This process can take up to 14 business days. You will receive a confirmation email when the refund has been processed, and it will then take an additional 2-5 business days for the funds to be reflected back to your original payment method. We appreciate your patience while we work to process your return.